Privacy Policy

1. Introduction

This Privacy Policy describes how Dolf ("we," "us," or "our") collects, uses, processes, and protects your information when you access or use our platform and services (the "Service").

By using Dolf, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

  • Full name and contact details (e.g., email address)
  • Account registration details
  • Communication records with our support team
  • Any information submitted through forms or platform interactions

2.2 Automatically Collected Information

When you use the platform, we may automatically collect:

  • Device and browser information
  • IP address and access logs
  • Usage data and interaction metrics
  • System performance and diagnostic data

2.3 Transaction and Operational Data

We may process:

  • Trading activity and automation configurations
  • Transaction metadata (not private keys or raw credentials)
  • Payment and payout-related information (where applicable)

3. Sensitive Information and Credentials

We prioritize the protection of sensitive user data.

Dolf does not have access to and does not store highly sensitive credentials in readable form, including:

  • Passwords (stored only as secure hashes)
  • Private keys
  • API secret keys (handled using secure encryption mechanisms)
  • Authentication secrets

All sensitive data is:

  • Encrypted in transit using secure communication protocols (e.g., HTTPS/TLS)
  • Encrypted at rest where applicable using strong encryption standards
  • Hashed where storage of verification data is required
  • Isolated and access-controlled to prevent unauthorized exposure

We are architecturally designed to minimize exposure to sensitive data wherever possible.

4. How We Use Your Information

We use collected information strictly for legitimate business purposes, including:

  • Providing and maintaining the platform's functionality
  • Enabling trading automation and asset management features
  • Managing payment providers and transaction workflows
  • Enhancing platform security and fraud detection
  • Monitoring performance and improving user experience
  • Communicating important service updates or support responses
  • Complying with legal and regulatory obligations

We do not sell your personal data to third parties.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide the Service effectively
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Prevent fraud and abuse

When data is no longer required, it is securely deleted or anonymized.

6. Data Security Measures

We implement industry-standard technical and organizational safeguards, including:

  • End-to-end encryption for data transmission
  • Secure credential storage using hashing and encryption
  • Access controls and authentication mechanisms
  • Continuous monitoring for suspicious activity
  • Regular system updates and security audits

Despite these measures, no system can guarantee absolute security, and users share responsibility in protecting their accounts.

7. Data Sharing and Disclosure

We may share limited information only under the following circumstances:

  • Service Providers: Trusted third-party providers that support infrastructure, payments, or analytics (under strict confidentiality obligations)
  • Legal Compliance: When required by law, regulation, or legal process
  • Protection of Rights: To prevent fraud, security threats, or abuse

We do not share sensitive credentials with any third parties.

8. User Responsibilities

You are responsible for:

  • Securing your account credentials and devices
  • Using strong passwords and enabling available security features
  • Avoiding phishing or malicious links
  • Not sharing sensitive access details with unauthorized parties

Dolf is not responsible for breaches resulting from user negligence or compromised environments.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict certain processing activities

Requests can be made through the support channels provided on the platform.

10. International Data Processing

Your information may be processed and stored in locations outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

  • Updates will be communicated via the platform or email
  • Continued use of the Service constitutes acceptance of the updated policy

12. Contact and Support

If you have questions, concerns, or requests related to your data, you may contact us through the Dolf support system available within your account dashboard.

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